Support

Something not working? We'd rather hear about it than not.

Get in touch

Email support@quantcargo.com. Tell us what you were doing, what you expected, and what happened instead. If you can, include your app version — it's at the bottom of More → Settings.

Common questions

I can't sign in

Use Forgot password on the sign-in screen. If your session expired, the app will ask you to sign in again — that's normal and not a connection problem. If you still can't get in, email us.

My dispatcher hasn't assigned me a load

Loads appear once your carrier assigns them. If your Home screen is empty, check with your dispatcher that you're assigned and active in their system.

How do I join a carrier?

Your carrier invites you by email. Open the link in that email on your phone and follow the steps. You can drive for more than one carrier from a single account.

I can't mark a load delivered

Some carriers require the bill of lading to be uploaded before delivery can be completed. Scan the BOL from the load's Documents section, then try again.

Location isn't updating

Tracking runs only during an active load. Check that location permission is granted to QuantCargo in your device settings and that battery saver isn't restricting the app in the background.

How do I delete my account?

See Delete your account.